Shipping Policy
Welcome to Sonya Meketsy. We are committed to ensuring that every pair of shoes is carefully packaged and delivered in perfect condition. Please see our shipping policy below for details on processing times, shipping options, and estimated delivery times.
1. Order Processing Times
All orders are processed within 1-3 business days of payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.
Once your order ships, you will receive a confirmation email with your tracking number.
2. Shipping Areas
We also offer international shipping to select countries. Please contact our customer service for further details if your location is not listed at checkout.
3. Shipping Methods and Delivery Times
We partner with trusted carriers such as UPS, FedEx, and USPS to ensure safe delivery.
Standard Shipping: 7-15 business days
Expedited Shipping: 5-7 business days
International Shipping: 12-20 business days (depending on location)
Please note that delivery times may vary due to factors such as weather, customs procedures, or carrier delays.
4. Shipping Costs
Shipping is $5.99 for orders between $0 and $59.99.
Shipping is free for orders over $60.
Costs for expedited or international shipping are calculated at checkout.
5. Order Tracking
Once your order ships, you will receive a tracking link via email.
You can track your package directly via that link or by visiting the "Track My Order" page on our website.
6. Lost or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact us within 7 days of delivery at [service@sonyameketsy.com].
We will work with our carriers to resolve the issue and ensure you receive the product or a suitable replacement.
7. Customs and Duties (International Orders)
For international customers: Please note that import duties, taxes, and customs charges may apply depending on your country's regulations. These costs are the customer's responsibility and are not included in our shipping rates.
8. Questions
If you have any questions or need further assistance, please don’t hesitate to contact us. We’re always here to help!
Customer Support Contact
Email: service@sonyameketsy.com
Phone: +1 321-534-2729
Business Address
29 Bellevue Ave
Central Falls RI 02863
United States
Customer Support Hours
Monday to Friday
9:00 AM – 6:00 PM (U.S. Central Time)